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The London Skin Clinic
Home > Patient Information > Glossary > Frequently Asked Questions

Frequently Asked Questions

 

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What happens if 108 Medical Chambers is not within an insurers hospital network 

Patients are still able to access treatment even if the clinic is not within their insurers network or listed within their actual policy network members. Under the Financial Services Ombudsman ruling on access to treatment patients are able to attend any clinic and have the fees re-imbursed on an ex-gratia basis to the sum equivalent to the recommended fee level as if the procedure has been carried out in a recognised centre. 

The member would have to pay the bill and submit the receipted account to for re-imbursement. 

We guarantee no shortfall subject to policy excess and exclusion as we are aware of the recommended fee levels and would charge in accordance with these. 

If you have any questions on this please contact Hamish Millar at 108 Medical Chambers

0207 563 1234 / hamish@108harleystreet.co.uk / 07879 418969

I've been referred to The One Stop Day Surgery Centre,  does this mean I have a serious problem?

Not necessarily, it is normal for the Doctors and other specialists to refer suspicious  and changing lesions to obtain a consultant opinion. It is only by formal biopsy that a definitive diagnosis can be obtained.

How soon can I have an appointment?

'One Stop' Day Surgery operating lists are currently held on Thursday’s and Friday’s however urgent referrals can be seen at other times if required.   

Does having a biopsy hurt?

The operations take place under local anaesthetic but there can be some discomfort as this wears off. The nurses will provide a post operative care sheet which amongst other things will advise on pain relief.

How long does it take to get my test results?

Results histolopathology are usually available within 5 days and these will be discussed with you when you have your sutures removed. A copy of the results will also be sent to your Doctor.

Which consultant will I see?

We have a team of consultants , both male and female, all are experts in minor surgery. However, if you wish to see a specific consultant please mention this when booking; although this may lead to a small delay in appointment.

Do you contact my GP?

Yes, the consultant will routinely write to your GP, unless requested not to by the patient, and any other relevant specialists, or referring doctors, for example your gynaecologist, to inform them of all consultations, investigations and their results, as well as any treatments planned or already received. Reports will be sent to any medical practitioners not based at 108 Harley Street.

I am worried about the appointment

We understand how anxious and sometimes embarrassed you may feel about your appointment.  Our fully trained staff aim to make your visit as relaxed and comfortable as possible. Please do not hesitate to tell the consultant or nurse if you are overly concerned. They will be pleased to answer your questions and put your mind at rest.

How much does it cost?

The costs for consultations vary from £185 to £400 for a first consultation or second opinion, and £155 to £185 for follow-up consultations. There are additional charges for any investigations or diagnostic tests. We therefore operate a “no shortfall” policy patients will only be responsible for any policy excesses or exclusions. 
Fully inclusive packages are available for patients paying for their own treatment.
For more information on charges please contact us on 0207 563 1234.

How do I get further information on The One Stop Day Surgery Centre?

Please call 0207 563 1234 and you will be directed to the most appropriate person to answer your enquiry.

How do I make an appointment?

Simply call 0207 563 1234, between 8am and 6pm Monday to Thursday and until 5.30pm on Fridays.  If you expect your medical insurer to pay, you will need a referral letter from a GP or other specialist.  Please bring this letter with you to your first appointment.  If you are referred from within 108 Harley Street, this process is straightforward.  You can self refer if you are paying for own treatment.

Are you regulated?

We are registered with the Care Quality Commission and subject to their audit process. Internally we are managed by a Medical Advisory Committee (MAC) who ensure that all regulatory matters are kept up to date and manage the conduct of the Consultants with admitting rights to 108 Harley Street. There are also regular multi-disciplinary team meetings that deal with both ongoing professional education and case management.
We are a Founder member of the Harley Street Alliance and have signed up to "The Ten Commitments". More information on the Harley Street Alliance can be found at http://www.harleystreet.com/.
We attach the findings of our latest patient survey.

Are the stitches dissolvable?

No most with stitches will be removed in 7 - 10 days

Will I need any dressings?

You will need a dressing for the first 24-48 hours then you can leave the stitches as they are.

Will I be left with a scar?

Yes but it will be minimal. Most scars start of quite pink and thick and then as time passes they tend to thin out and fade so in 12 months or so they are a nice white line.

Can I shower?

You can shower after the first 24 hours.

Can I go swimming?

No, not until the sutures are removed.

Can I exercise?

It depends on the site of the lesion. Generally a gentle form of cardiovascular workout is fine.

Can I eat and Drink before the day surgery?

Yes, eat and drink as normal.

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