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PATIENT INFORMATION

 

Please arrive at least 5 minutes early so that any outstanding personal information can be obtained and the consultant has time to review the information prior to your consultation.

Please bring proof of address to your appointment, our receptionist will ask to see this on your arrival. Your appointment may not proceed without bringing this information. Documents that can be used as proof of current address – must be dated within the last six months:

  1. Recent original utility bill (i.e. gas, electric, water, telephone - not mobile)
  2. Council tax bill (valid for current year)
  3. Bank, building society or credit union statement or passbook
  4. Recent original mortgage statement from recognised lender
  5. Current council/housing association rent book or tenancy agreement
  6. Notification letter from Department for Work and Pensions / HM Revenue and Customs confirming your right to benefit or state pension

All overseas patients must bring proof of address.

On your first visit to the clinic, you will be greeted by a receptionist, who will collect:

  • Referral letters
  • X-Rays
  • Test Results
  • Any other information you have brought with you 

These will be passed to the consultant surgeon. 

In the waiting area, our Receptionist will ask you to fill in a Registration form and check if any other personal information is still required. 

We encourage our patients to complete the registration in full prior to attending to help your appointment run more smoothly and minimise the time spent in the clinic.

A nurse will then take you to meet the consultant surgeon. A spouse, partner, relative or friend can accompany you, or the nurse can stay with you during your consultation and examination. 

Whether you have referred yourself, or been referred by your GP or other specialist, the consultant surgeon will discuss the nature of your problem and any other relevant information, such as your general medical history and family history. 

A thorough clinical examination will follow. 

After the Consultant does a thorough check, they will discuss your care with you.

If the Consultant suggests and you decide to proceed to surgery (under local anaesthetic) you will be asked to sign a consent form.

The nurse will then show you to the changing area and prepare you for theatre.

If you do not wish to proceed with immediate surgery then a future date can be agreed to return to have the procedure undertaken.

On examination, if the nature or size of the lesion indicates that surgery should not be undertaken under local anaesthetic then arrangements can be made for you to have an operation under general anaesthetic at a later date.

Following surgery, the nurse will provide you with wound care advice.

They will also make an appointment for you to attend for the removal of sutures and to discuss the histopathology results, where appropriate.

Based on your consent given on the registration form, the consultant surgeon will write to your GP and any other referring doctor and relevant specialists, summarising your consultation and the planned investigations. 

Copies of the letter can be sent to you, if requested. 

Letters will also be sent after all subsequent consultations, and as the results of investigations become available. 

If the problem reoccurs, you can call the front office at 020 7563 1234 and book an appointment with the same consultant.

 

  • Please complete your full Insurance details on our registration form including policy number and expiry date of your policy; you may need to call your Insurance Company for full details. You will also need a current valid authorisation number. Unfortunately if these details are not provided you will be required to pay for your appointment and reclaim it from your Insurer.
  • If for any reason your Insurance Company do not settle your Invoice within 90 days of the date of your appointment we will require full payment from you and it will be your responsibility to deal with your Insurer.
  • A letter of guarantee (LOG) is required for all International Insured patients, if this cannot be provided on the day you will be required to pay in full and claim back from your Insurance Company.

All payments for consultations and treatments for self-paying patients will be taken prior to appointments. Payments can be made online or by telephone.

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